frequently asked questions

On the app! Download it now if you haven’t already, we are going sustainable and paperless this year, so, EVERYTHING will be on the app!

From event schedules, session details, to location maps – everything you need is in one place.

There will also be Exclusive Updates: Be the first to know about surprise announcements and special moments.

Direct Support: Need help or have questions? Reach out to us through the app for immediate assistance.

Activities Information: Discover the full lineup of exciting activities planned for you. Whether it’s adventurous outings or relaxing sessions, find all the details within the app.

Travel Information: Get up-to-date travel details including transportation schedules, and accommodation specifics.

Follow this link to download the Cvent hosted, SGOS 2024 APP  and log in using the email address you registered for SGOS with. This step is vital for both advisors and guests to gain full access to the app’s features. THIS IS SUPER IMPORTANT, as you will receive a code at this email address that will allow you to access the app. Without the code you will not be able to access the app.

DON’T FORGET: Turn Notifications ON!

To ensure you don’t miss out on any critical updates or exclusive opportunities, please turn on app notifications immediately after downloading. This is crucial for enhancing your SGOS experience and staying connected.


 Sunday, May 5 – Thursday, May 9

Please click on the “Register” tab on the homepage and fill in the Registration Form. Once you submit your registration form you will receive a registration confirmation email. This email will contain your confirmation number which will enable you to edit your registration should you need to add flight or credit card details or make any changes.

Once you have spoken to Erika Wilson to check that you qualify for additional guests, please email Lauren Touitou to submit your request.

The Four Seasons stipulates that the maximum occupancy in any given room is 2 adults and 2 minors (under 18). If you would like to request additional rooms, we will not be able to confirm this request until all invited have registered and have their rooms secured. Once all registered have secured their room reservation, we will advise those that have requested a second room of the pricing and availability.

This year we’re going green! We’ll be releasing a custom SGOS 2024 App three weeks prior to the event, with the agenda, site map, activities and more.

Please follow the instructions on the “How To Book Your Travel” tab.

Your destination will be Daniel K. Inouye International Airport Honolulu (HNL)

Friday, January 19, 2024

Please contact Advisors’ Academy at (877) 399-1933 and ask for Erika Wilson.

Sorry, there is no compensation provided if you don’t attend.

No substitutes or cash-outs will be allowed.

Yes, the hotel provides a complimentary kids program for children aged 5-12. Follow this link for further information, Four Seasons Family Services and Amenities. Any questions regarding the kids program should be directed to the hotel’s concierge at (808) 679-0079.

Yes! The SGOS Team will be mailing your luggage tags along with your agenda (digital) and itinerary booklet (digital). 

The average temperatures in O’ahu in May range from a high of 81° to a low of 67°. Please follow a smart, resort casual dress code in the general areas of the hotel as well as the restaurants, spa, pool and garden areas.

We will be hosting an outdoor Welcome Reception on the evening of Sunday May 5th, on the beachfront lawn area. We suggest smart casual attire, with a light jacket to keep you warm should the temperature drop once the sun sets. We encourage you to wear whatever footwear you find agreeable, including sandals, loafers or wedges and discourage stiletto heels.

Our Gala/Awards Night will be held indoors on the evening of Wednesday May 8th. We suggest a semi-formal attire for this event. Be on the look out for our email announcing this year’s theme – it may affect your outfit choice!


The following items are included for you and each qualifying guest:

  • Four nights at Four Seasons Resort Oahu At Ko Olina
  • Designated meals during event dates
  • Welcome Event on Sunday, May 5
  • Business Meetings on Monday, May 6; Tuesday, May 7; and Wednesday, May 8
  • Awards Ceremony and Farewell Evening on Wednesday, May 8
  • Transfers on group dates
  • One Complimentary Activity from a selection provided to you*
  • Taxes connected with the items above

* Additional activities will be at your own expense.


  • Luggage fees
  • Airline seat assignment or upgrade fees
  • Transportation and parking fees for your home airport
  • Activities on your own
  • Meals or beverages on your own (including room service)
  • Telephone calls
  • Gift purchases
  • Laundry
  • Any other items not specifically mentioned as included are your responsibility

Be sure to check in and view your flight itinerary online 24 hours prior to travel so you are aware of any last-minute flight changes. We suggest that you arrive at least two hours before your flight departs to allow for enough time to go through security and get to your gate.

If you are arriving on May 4th or 5th and/or departing on the May 9th, we will arrange your transfers from and to the Daniel K. Inouye International Airport. Please ensure that you enter your arrival and departure flight details into your registration form as we cannot book your transfers without this information.

The Daniel K. Inouye International Airport is approximately 30 minutes (20 miles) from the Four Seasons
O’ahu at Ko Olina.

You will need valid government-issued photo identification.

The legal name on your identification must exactly match the name on your airline ticket, including any middle name or middle initial.

All extension expenses will be your responsibility, including but not limited to: additional airfares, credit card processing fees, hotel accommodations and transfers. Per our contracted group reservation, the Four Seasons O’ahu will offer our guests a discounted room rate for 3 days post our event dates. PLEASE NOTE: This offer only applies if the property is under 85% occupancy on said dates. If the property is over 85% occupancy, the hotel’s existing room rates will prevail. Therefore, the sooner you can book, the better. Please email Lauren Touitou for nightly rate information and availability.

Attendees will need to provide a credit card to reserve any post accommodation, however your credit card will not be charged until check-out. PLEASE NOTE: Any rooms cancelled after April 1, 2024 will result in a (2) night charge. Any rooms cancelled after April 24th, 2024 will result in a FULL charge for all cancelled/unused nights. This policy will also apply to “no shows.”

All major credit cards are accepted.

Please email Lauren Touitou with your request for rates and availability.

Check In: 3:00 p.m.
Check Out:  12:00 p.m.

Please email Lauren Touitou for assistance.

Welcome to Hawaii

Where: Four Seasons Resort Oahu at Ko Olina


When: May 5-9, 2024


Deadline: Friday, January 19, 2024

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